General Training Task 1 model answer 5 – An overdue DVD rental


You should spend about 20 minutes on this task.

You have received a letter from your local video shop claiming that a DVD you rented is now overdue. However, you have already returned the DVD.

Write to the video shop. In your letter

  • Tell them which film the letter is about
  • Explain when you returned it
  • Tell them what you would like them to do about the situation

You do NOT need to write any addresses.

Begin your letter as follows:

Dear…

Write at least 150 words.


Dear Manager,

About one week ago, I rented a film entitled ‘Master of the Seas’, a recent release from your store. As it was only a one night rental, I returned the disc the following day. As your store was closed at the time of the morning that I took the film back, I posted it through the ‘video return’ slot you have on the front door.

This morning, however, I have received a letter from your office claiming that the title has not been returned, and that I now have fines to pay.

Nonetheless, I have been a member of your store for over 6 years, and I am sure your records will verify that I have always returned items on time. Could I ask that you check your inventory once again, and perhaps also check the postal slot where I returned the film, in case it has landed in an obscure position?

With thanks,


Len Binsley

(157 words)

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