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General Training Task 1 model answer 12 – Unhappy with a holiday


You should spend about 20 minutes on this task.

You have just returned from holiday and were not satisfied with your trip. Write to the travel agency. In your letter

  • Say where / when you went on holiday
  • Explain why you are not satisfied with your holiday
  • Tell them what you would like them to do

You do NOT need to write any addresses.

Begin your letter as follows:


Write at least 150 words.

Dear Manager,

I am writing to express our dissatisfaction with a holiday we have recently had that was organised by your company. We booked the 7 day ‘Explorer’ package and departed on the 22nd of last month.

Our main grievance is that we were informed by the staff member with whom we made the booking that all excursions were included in the cost, yet on our arrival we were informed that additional fees were required to join any of these trips. In addition, we had expected a far higher standard of accommodation, and were disappointed to find it was only a two star establishment despite your brochure stating that it would be at least three stars.

Given that we have had to make considerable additional expenses whilst on our holiday, we are requesting a complete refund of the fees we have been charged by your company.

Hoping for a swift response to our concerns.

Yours faithfully,

Lilian Garret

(158 words)


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