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General Training Task 1 model answer 21 – Unhappy with an online order


You should spend about 20 minutes on this task.

You have recently ordered an item from the internet, but are not happy with the purchase. Write to the company. In your letter

  •   Describe what you purchased
  •   Explain why you are not happy with the purchase
  •  Tell them what you would like them to do about the situation

You do NOT need to write any addresses.

Begin your letter as follows:


Write at least 150 words.

Dear sir or madam,

I am writing to express my disappointment with a recent purchase I made from your online store, order number #73824.
I ordered a set of training DVDs that were advertised on your site as a package including 4 disks and an instruction manual.

However, on their arrival I found that there were only three disks and no manual. In addition, there were scratches on one of the disks that suggest that it had been used before and returned to your store.

I have since found the same offer on another website and will be returning the package to your offices. I have read the refund policy on your site, and as I am dissatisfied with the product, I would like to request a return of all fees paid, as well as the post and packaging costs.

Should you have any questions, you can contact me on johnf@abc.com.

I look forward to a swift resolution to this matter.


John Fisher

(164 words)


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