Home 9 Summary of this lesson

Summary of this lesson

In this lesson, you should have learned…

  1. the types of lessons where you need to complain or apologise in Task 1
  2. the essential language you should use
  3. how to avoid being too direct or rude when complaining
  4. a model example of a letter of complaint

Now take the end of lesson review

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Summary of this lesson

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Summary of this lesson