You should spend about 20 minutes on this task.
You have received a letter from your local video shop claiming that a DVD you rented is now overdue. However, you have already returned the DVD.
Write to the video shop. In your letter
- Tell them which film the letter is about
- Explain when you returned it
- Tell them what you would like them to do about the situation
You do NOT need to write any addresses.
Begin your letter as follows:
Write at least 150 words.
About one week ago, I rented a film entitled ‘Master of the Seas’, a recent release from your store. As it was only a one night rental, I returned the disc the following day. As your store was closed at the time of the morning that I took the film back, I posted it through the ‘video return’ slot you have on the front door.
This morning, however, I have received a letter from your office claiming that the title has not been returned, and that I now have fines to pay.
Nonetheless, I have been a member of your store for over 6 years, and I am sure your records will verify that I have always returned items on time. Could I ask that you check your inventory once again, and perhaps also check the postal slot where I returned the film, in case it has landed in an obscure position?