The answer below has been rated based on the public IELTS descriptors. Click the word or words in red to see the correction, and scroll to the bottom of the page to read our comments on the letter.
You should spend about 20 minutes on this task.
You recently became a member of your local leisure centre but you are unhappy with the services and facilities.
Write a letter to the Centre Manager. In your letter:
- explain the circumstances
- say why you are dissatisfied
- what action you would like the leisure centre to take
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear………………………
Dear Sir,
I joined your club a couple of weeks ago and I am writing today to express my disappointment in the services provided as this would commonly have a comma – ‘…provided, as…’ well as in the standards of the facilities as will be explained below.
First of all, cleanliness in the swimming pool area is a major issue. I noticed that there are lot ‘a lot’ of food leftovers, plastic bags and even pieces of glass between ‘in’ the grass, and no one from your cleaning staff bothered has bothered to clean this mess despite highlighting this is unclear – have the staff highlighted the problem, or has the writer? the issue.
Secondly, The Sauna no need for a capital ‘T’ or ‘S’ here room has been out of order for the last 10 days; either a full stop here, or a lowercase ‘I’ for ‘In addition’ In addition to that, the tennis and baskett ball ‘basketball’ courts are not being properly maintained. For example, the border lines needs to be painted and the net is torn.
I’m looking forward to receiving your feedback on the Afforementioned aforementioned, in addition to the actions taken which will be taken to enhance the services. Failure ‘Failing’ to do so, I will be left with no option but to terminate my subscription and ask the rest of your sentence is formal, so this would be better as ‘request’ for the refund ‘a refund’ in line with the signed contract.
Sincerely,
The letter needs to end with the writer’s name
(175 words)
Comments:
The letter has answered all of the requirements of the Task, but some of the sentences need to be a little clearer (‘despite highlighting the issue’ yet we do not know who highlighted it).
Some of the linking words could be more academic (‘First’ / ‘Secondly’). There are also minor issues with articles.
The structure of the letter, although generally good, would be improved with the name of the writer at the end.